FAQ

Frequently asked questions

How many bundles should I purchase?


We suggest 2-3 bundles for a natural look. If you want a more full volume look we suggest 3-5 bundles. For curly pattern bundles and bundles 20" and longer we suggest 4 bundles.




How long does the extensions last?


Our 100% virgin hair can last up to 3 years with proper care and maintenance.




Can I dye the extensions?


Yes, all of our hair extensions are dye friendly. The 613 bundles can be dyed without bleaching it and can be dyed from a color range of light and dark. We recommend hair extensions be colored by licensed professionals.




Can I put heat on the extensions?


Yes, our extensions are 100% virgin hair so it is just like your natural hair! MVLux Xtensions can be blow dried, straightned, and curled with heat protectant to elongate hair extensions lifespan.




What is your return and exhange policy?


Due to COVID-19 we will not be accepting exchanges or returns for the safety of our customers and employees.




How do I properly take care of the extensions?


When using heat on your hair use heat protectant. Wash or co-wash your hair at least once a week to eliminate product build up. After washing or co-washing your hair use a wide tooth comb to detangle your hair from bottom to top. Once detangled, condition it and rinse thoroughly with cold water. For curly hair textures use a mixture of water and conditioner and damp your hair to detangle it. When sleeping braid or wrap your hair and use a satin or silk bonnet to cover your hair. NEVER use alcohol or sulfate based products. MVLuxXtensions favorite hair products for our extensions are Dove Nutritive Therapy Nourishing Oil Care shampoo and conditioner and Pantene Pro-V Smooth and Sleek shampoo and conditioner (alcohol and sulfate free).




What is the longest length available to purchase?


The longest length available to purchase for the closures and frontals is 18". Deep wave, straight, body, and loose wave bundles longest length available is 28". The 613 platinum blonde longest length available is 24".





22720 Morton Ranch Rd, STE 160 #148, Katy, TX 77449

 

Customer Service Hours

Mon - Fri: 8am - 5pm (CST)

Customer Service

Email: m.v.luxxtensions@gmail.com

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